| Placing an order
Click the Checkout link in the top navigation bar when you're ready to place your order.
All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag first and click Update. When you click Submit Order we verify your credit card. Your order will not be placed and your credit card will not be charged if you do not click Order Now.
Methods of payment
Glendaveny Scotland accepts the following payment methods:
Visa, Visa Electron, Mastercard, Switch/Maestro, Solo, JCB and Cheque
Please Note - We do not accept COD, company cheque or any other payment methods not listed above.
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists
Returns and Exchanges
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Customers in the European Union are entitled to a statutory cooling-off period of seven business days.
Follow these instructions to return any Glendaveny Scotland purchase by mail.
1. Please keep one copy of the invoice for your records.
2. Circle the item(s) that you are returning or exchanging and on the bottom portion of the invoice note the reason why.
3. Indicate if you want us to credit the card used to place the order or if you'd like an exchange, let us know what you want.
4. Circle the name and address where we should send the receipt or exchange.
5. Pack and seal your return securely, in the original package if possible. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
Send returns to:
Glendaveny Teddy Bears
41 Broad Street
Peterhead
Aberdeenshire
Scotland
AB42 1JB
Tel +44 (0)1779 481608
Fax +44 (0)1779 838406
E mail: sales@glendaveny.co.uk
We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.
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